Refusing a Refill That Has Been Refilled

Completed refills have an Activity of Refill and a Status of Complete, Amend, or Amend Next.

You can select a refill to refuse:

From the Workbench

1. Open a prescription in Rx Detail or select a prescription on the Workbench.
2. Press the Refuse button.

The prescription is placed on the Completed tab with a Status of Cancelled. If a third party accepted a claim for the prescription, a reversal is sent to the third party.

By Entering the Rx#

1. On the Workbench, press the Refuse button. The Select Prescription dialogue box appears.
2. In the Rx(s) field, enter the Rx# of the prescription to refuse. You can enter multiple Rx#s separated by slashes (such as 50001/50002/50003).
3. Press the OK button

The prescription is placed on the Completed tab with a Status of Cancelled. If a third party accepted a claim for the prescription, a reversal is sent to the third party.

From the Patient Folder

1. On the Workbench, press the Refuse button. The Select Prescription dialogue box appears.
2. In the Patient field, enter the patient's name in the form last name, first name. You can also search for the patient.
3. Press the OK button. The patient's profile appears.
4. Select one or more prescriptions on the patient's profile.
5. Press the OK button.

The prescription is placed on the Completed tab with a Status of Cancelled. If a third party accepted a claim for the prescription, a reversal is sent to the third party.